CONTACT US - EMAIL SUPPORT
Contact BIG DOG CHAINS® Customer Support
Have questions about sizing, our lifetime warranty, Big Dog Clasp® technology, or need help with your order? Our friendly customer support team is here to help! We typically respond within 24 hours.
What We Can Help You With
📏 Sizing Assistance
Not sure which collar length or link size (0.5", 0.75", 1", 1.25", 1.75") is right for your dog? Send us your dog's breed, weight, and neck measurement, and we'll provide personalized recommendations.
📦 Order Status & Tracking
Questions about your order? Need tracking information? We'll help you track your package and answer any shipping questions.
🔄 Returns & Exchanges
Need to exchange sizes or colors from our Colors Collection? Want to initiate a return? We'll guide you through the process and make it hassle-free.
🛡️ Lifetime Warranty Claims
Have a manufacturing defect? Our lifetime warranty has you covered. Send us photos and details, and we'll process your warranty claim quickly.
🎨 Product Information
Questions about our Big Dog Clasp® technology, Colors Collection, materials, or care instructions? We're happy to provide detailed product information.
💳 Payment & Billing
Issues with payment, need an invoice, or have billing questions? We'll help resolve any payment-related concerns.
🎁 Custom Orders & Special Requests
Interested in bulk orders, custom colors, or special requests? Contact us to discuss your specific needs.
When You Contact Us, Please Include:
- Order Number (if applicable) - Found in your confirmation email
- Your Name and contact information
- Detailed Description of your question or issue
- Photos (if relevant) - Especially helpful for warranty claims or product questions
- Dog Information (for sizing help) - Breed, weight, neck measurement
Other Ways to Connect
📱 Social Media
Follow us and send us a message on:
- Instagram: @bigdogchains
- Facebook: @bigdogchains
- Twitter: @bigdogchains
❓ FAQ Page
Many common questions are answered on our Frequently Asked Questions page. Check there for quick answers about sizing, shipping, warranty, and more.
📖 Help Resources
- How Sizing Works - Complete sizing guide with video
- Exchanges & Returns Policy - Return and exchange information
- Ordering & Payments - Payment and ordering details
Our Commitment to You
At BIG DOG CHAINS®, we're committed to providing exceptional customer service. Every collar comes with our lifetime warranty, and every customer deserves outstanding support. We're here to ensure you and your dog are completely satisfied with your purchase.
We look forward to hearing from you!