At Big Dog Chains, complete security for customer transactions is our primary concern. With these measures in place, you can be confident in the security of the Big Dog Chains website.
When we transfer sensitive personal information such as credit card information over the Internet, we protect it using Secure Sockets Layer (SSL) encryption technology. This is the industry standard method for computers to communicate securely without risk of manipulation or recipient impersonalization. We utilize this encryption during the online checkout process, including the acceptance of your credit card information.
CREDIT CARD ORDERS
We are able to process approval of your credit card within 24 hours, which expedites the transfer of funds and minimizes the delay of shipment. We obtain credit card authorization from the card-issuing bank and employ other verification techniques before completing any transaction. We will not store your credit card or payment information after your transaction with Big Dog Chains is completed.
If you prefer not to use your credit card over the Internet, you can give us a call at 1-888-862-3121 to place your order, or follow the instructions from your shopping cart to complete your order via telephone. It is our pleasure to have someone from our customer support team to help you.
SIGNATURE REQUIREMENTS FOR DELIVERY
For your protection, Big Dog Chains insures and registers all items for their full value. Big Dog Chains requires that all deliveries must be made to a physical business or home address only - we do not ship to P.O. Box addresses. We also require an adult to sign for the delivery.
If you have any questions or concerns regarding our shipping or exchange & return policies, feel free to contact us or call 1-888-862-3121. Our customer support team is available to assist you with your order 7 days a week from 9am to 5pm EST.