Our entire collection comes with a lifetime warranty on the functionality of the product. All fitted collars come with free lifetime re-sizing, along with a 30-day exchange period on all training collar sizes. The average production time of our handmade collection may vary between 1-2 weeks. Please note that all custom orders such as our various colored finishes and custom 3D designs may take a minimum of 3-4 weeks of production.
FREE U.S. Shipping:
All U.S. shipments are sent by USPS as a tracked parcel.
Please note that we are not responsible for any unanticipated delays due to U.S. Customs or any delays in receiving your package due to the selected couriers. Once the order has been shipped, it is no longer within our control.
FREE Canada Shipping:
All Canadian shipments are sent by Canada Post as a tracked parcel.
Orders in Canada do not require any customs clearance, as they are domestic shipments. Provincial and Federal taxes for each order are collected during the checkout process. Please note that we are not responsible for any unanticipated delays in receiving your package due to the selected couriers. Once the order has been shipped, it is no longer within our control.
Worldwide Shipping (+$49.99)
Even though we would have liked to have offered everyone free shipping; some of you just live too far! Orders placed from outside of (United States, Canada) will have a fee of $49.99 USD for shipping (costs may vary based on location). All worldwide shipments are sent by DHL Express as a tracked parcel.
Please note that we are not responsible for any unanticipated delays due to International Customs or any delays in receiving your package due to the selected couriers. Once the order has been shipped, it is no longer within our control.
Express shipping options are available at the customers expense. All express orders are sent by DHL Express or Canada Post depending on your location. For more information about this option, contact our customer support team.DISCLAIMER for International Orders
Duties and Taxes: Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages. These charges are recipient’s responsibility as we are only charging the transportation fee for the packages. You may check with your country’s customs office to determine what these additional costs will be. Additionally, you may review additional information for shipments shipping to Canada which can imply to other countries as well.
FREE Lifetime Resizing:
Our re-sizing policy is simple. If your dog grows after you purchased your BIG DOG CHAINS fitted collar, you can use our FREE lifetime re-sizing. All you have to do is ship your collar to our office in Montreal, Canada and our team will take care of the rest! Note that your first return will be sent back to you free of charge anywhere in Canada/USA and all further shipping charges must be covered by the customer.
For more information about our free lifetime re-sizing, please click here.
Exchanges and Returns:
Big Dog Chains maintains a no hassle 30-day exchange and return policy. You can exchange or return your purchase; no questions asked, within 30 days of placing your order in our online pet jewelry store.
If you have any questions or concerns regarding our shipping or exchange & return policies, feel free to contact us or call 1-888-862-3121. Our customer support team is available to assist you by call between Monday to Friday, from 10:00 am to 6:00 pm EST.