Frequently Asked Questions
Ordering & Shipping
How do I place an order?
Simply browse our collections, select your desired collar size and link size (0.5", 0.75", 1", 1.25", or 1.75"), add to cart, and proceed to checkout. We accept all major credit cards and secure payment methods.
What are your shipping options?
We offer standard and expedited shipping options to the United States and Canada. Shipping costs are calculated at checkout based on your location and selected shipping method. Most orders ship within 1-2 business days.
Do you ship internationally?
Currently, we ship to the United States and Canada. For international inquiries, please contact our customer support team.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number to monitor your shipment's progress.
Product Information
What makes BIG DOG CHAINS® collars different?
Our collars feature the patented Big Dog Clasp® technology for superior strength and security. Every collar comes with a lifetime warranty and is available in multiple link sizes (0.5", 0.75", 1", 1.25", 1.75") to suit dogs of all sizes.
How do I choose the right size collar for my dog?
Measure your dog's neck circumference and add 2-3 inches for comfort. Our collars are available in various lengths and link sizes:
- 0.5" links: Small to medium dogs
- 0.75" links: Medium dogs
- 1" links: Medium to large dogs
- 1.25" links: Large to extra-large dogs
- 1.75" links: Extra-large and giant breeds
What is the Big Dog Clasp®?
The Big Dog Clasp® is our patented, heavy-duty clasp system designed for maximum strength and reliability. It provides superior security compared to traditional collar clasps and is built to withstand the pulling power of even the strongest dogs.
Are your collars safe for training?
Our training collars are designed for proper use under supervision. Please review our choker policy and training guidelines included with each training collar product. Always consult with a professional trainer for proper usage techniques.
What materials are your collars made from?
BIG DOG CHAINS® collars are crafted from high-quality, durable materials including stainless steel and chrome-plated steel. Our Colors Collection features powder-coated finishes in various vibrant colors.
Warranty & Returns
What is your warranty policy?
Every BIG DOG CHAINS® collar comes with a lifetime warranty against manufacturing defects. If your collar fails due to a manufacturing defect, we'll replace it free of charge. This warranty demonstrates our confidence in the quality and durability of our products.
What is your return policy?
We accept returns within 30 days of purchase for unused items in original condition. Please contact our customer support team to initiate a return. Custom or personalized items may not be eligible for return.
How do I make a warranty claim?
Contact our customer support team with your order number and photos of the defect. We'll review your claim and process a replacement if it qualifies under our lifetime warranty.
Care & Maintenance
How do I clean my BIG DOG CHAINS® collar?
Clean your collar regularly with mild soap and warm water. Rinse thoroughly and dry completely. For colored collars from our Colors Collection, avoid harsh chemicals that may damage the finish.
Will the collar rust or tarnish?
Our stainless steel collars are rust-resistant. Chrome-plated collars should be kept dry when not in use to maintain their finish. Regular cleaning and proper storage will extend the life of your collar.
Customer Support
How can I contact customer support?
You can reach our customer support team through our contact page, by email, or by phone. We're here to help with sizing questions, product recommendations, order issues, and warranty claims.
Do you offer custom or personalized collars?
Please contact our customer support team to inquire about custom orders or special requests. We're happy to discuss your specific needs.
Can I visit a physical store location?
BIG DOG CHAINS® operates primarily online to bring you the best prices and selection. Contact us for information about authorized retailers or special arrangements.
Still have questions? Our customer support team is ready to help! Contact us and we'll be happy to assist you.