SHIPPING RATES

📦 Shipping Rates & Information

We ship BIG DOG CHAINS® premium collars worldwide! Check out our shipping rates and delivery information below.

🎉 FREE Shipping to USA & Canada!

All orders to the United States and Canada ship free with tracking

🌎 Shipping Rates by Region

🇺🇸 United States

FREE SHIPPING

Carrier: USPS
Service: Tracked parcel
Delivery Time: 5-7 business days

🇨🇦 Canada

FREE SHIPPING

Carrier: Canada Post
Service: Tracked parcel
Delivery Time: 3-5 business days

🇬🇧 United Kingdom

$49.99 USD

Carrier: DHL Express
Service: Tracked parcel
Minimum Order: $199.99 USD
Delivery Time: 3-5 business days

🌍 Worldwide

$99.99 USD

Carrier: DHL Express
Service: Tracked parcel
Delivery Time: 5-10 business days
(Excludes USA, Canada, and qualifying UK orders)

⚡ Express Shipping Available

Need your collar faster? Express shipping options are available at an additional cost for all destinations.

Express Shipping Details:

✓ Carriers: DHL Express or Canada Post (depending on location)
✓ Delivery Time: 1-3 business days (most locations)
✓ Tracking: Full tracking included
✓ Cost: Calculated at checkout based on destination

To request express shipping: Contact our customer support team at info@bigdogchains.com or call 1-888-862-3121

🌐 International Orders - Important Information

⚠️ Duties, Taxes & Brokerage Fees

For all international shipments, please be aware:

✗ Import duties, taxes, and brokerage fees are NOT included in the product price or shipping cost
✓ These charges will be collected upon delivery by the carrier
✓ The recipient is responsible for all customs-related fees
✓ We only charge for transportation; customs fees are separate
✓ Check with your country's customs office to estimate these costs

Note: Customs fees vary by country and are determined by your local customs authority, not by BIG DOG CHAINS®.

📋 Shipping Policy Highlights

✓ All Shipments Include Tracking: Monitor your package every step of the way
✓ Fully Insured: Every package is insured for its full value
✓ Signature Required: Adult signature required for delivery security
✓ No P.O. Boxes: We ship to physical addresses only
✓ Processing Time: Orders ship within 1-3 business days
✓ Free Lifetime Resizing: Return shipping covered for resizing services

❓ Shipping FAQs

How long does shipping take?

Delivery times vary by location: USA (5-7 days), Canada (3-5 days), UK (3-5 days), Worldwide (5-10 days). Express options available for faster delivery.

Do you ship internationally?

Yes! We ship to most countries worldwide via DHL Express with full tracking.

Will I have to pay customs fees?

For international orders outside USA/Canada, you may be responsible for import duties, taxes, and brokerage fees determined by your country's customs authority.